Refund Policy

Every It’s Social Gi product begins delivering value the moment access is granted. The $9 Quick Start, $27 Starter Guide, $147 Portfolio Audit, and $197 Strategy Session are designed to deliver in a single sitting or one work cycle, and they cannot be returned in any meaningful sense once consumed. UGC Inner Circle and 1:1 Private Coaching are high-touch programs where Gianna’s time is committed to you the moment you enroll. We disclose the no-refund policy clearly above the checkout button on every offer page and in this Refund Policy. By purchasing, you confirm that you understand and accept the no-refund terms for the tier you bought.

3.

Strict Completion Criteria

The two refundable tiers each carry strict, objective completion requirements. All criteria must be met. There is no wiggle room and no partial refund. Eligibility is verified through Kajabi lesson-progress data, the mid-program check-in form, and student-submitted application screenshots. We made the criteria explicit so any student can self-verify their eligibility before requesting.

3.1 UGC Creator Starter Course ($97) — 30-Day Action Guarantee

No partial-completion refunds.

Complete ALL course modules, wait the full 30-day program window, and meet the documented conditions:

• Build your portfolio using the course templates
• Send 5 documented brand pitches with screenshots to hello@itssocialgi.com

Refund eligibility begins after Day 30 for students who complete the program. Email hello@itssocialgi.com with your completion proof. We refund 100% to your original payment method within 5 business days after we verify your completion proof.

Effort + time + completion = refund. We refund completed students.

This is not a “” refund. Mid-program and partial-completion refunds are not available. Not an income guarantee. Results vary.

3.2 UGC Pro Creator Accelerator ($497) — 90-Day Performance Guarantee

No partial-completion refunds. No mid-program refunds.

Complete ALL 10 course modules, wait the full 90-day program window, and meet the documented conditions:

• Send 30 documented brand pitches to hello@itssocialgi.com
• Complete retainer-pitch attempts per the Module 5 framework
• Build your portfolio using the course templates

Refund eligibility begins after Day 90 for students who complete the program. Email hello@itssocialgi.com with your completion proof. We refund 100% to your original payment method within 5 business days after we verify your completion proof.

We refund completed students. Effort + time + completion = refund.

This is not a “” refund. Mid-program and partial-completion refunds are not available. Not an income guarantee. Results vary.

4.

UGC Inner Circle — The Mentorship-Commitment Trade

UGC Inner Circle is non-refundable. We make this clear at point of purchase, in this Refund Policy, in the Terms of Service, and on the Inner Circle landing page. In exchange for non-refundability, Gianna commits to:

• Weekday Slack access — message Gianna in the Inner Circle Slack channel any business day; responses within forty-eight (48) business hours.
• Private Slack channel for only the Inner Circle Creators
• Up to two (2) live 60-min strategy calls per month, scheduled monthly — scheduled by the student via the dashboard calendar link. If the student does not schedule, the monthly slot for that month does not roll over.
• One (1) end-of-90-day reassessment call — a focused review of your progress against your stated goals when you joined Inner Circle.

If the student does not engage — does not message in Slack, does not schedule the monthly calls — Gianna’s mentorship commitment continues to be available. Non-engagement does not entitle the student to a refund. The mentorship is offered; whether the student uses it is the student’s choice.

This is the trade you accept by purchasing UGC Inner Circle: you give up the right to a refund, and Gianna gives up the right to detach from your progress until you reach your stated goals.

5.

How to Request a Refund

To request a refund of the Starter Course or Pro Creator Accelerator, email hello@itssocialgi.com with the subject line “Refund Request — [Order Number].” Include:

• Your full name and the email used at checkout.
• Order number or receipt date.
• The product purchased (Starter Course or Pro Creator Accelerator).
• Proof of every completion criterion listed in Section 3 (screenshots).
• Your preferred reassessment format (Zoom or Loom) and three time-window options for scheduling.

We respond to refund requests within five (5) business days. The reassessment is scheduled within ten (10) business days of receipt. Refunds approved at reassessment are returned to the original payment method within five (5) to ten (10) business days.

6.

Payment Plans

If you elected a payment plan (Starter Course 2 × $55, Pro Creator Accelerator 3 × $197, Inner Circle 4 × $279), the following applies:

• Eligibility for the conditional refund applies only to the total amount you have actually paid by day 30 (Starter) or day 90 (Accelerator). Future installments do not affect eligibility.
• Cancelling a payment plan does not erase the obligation for installments that became due before a written cancellation request was received and acknowledged.
• Failed payments may suspend access until resolved. Persistently failed payments after thirty (30) days may result in account closure with no further obligation on either side.

7.

Subscriptions and Auto-Renewal

1:1 Private Coaching requires a 3-month minimum commitment ($1,997/mo × 3 = $5,991 total). After your 3-month minimum, the subscription renews monthly until you cancel. Cancellation must occur before the next billing date to avoid the next charge. Already-paid cycles are non-refundable. To cancel, email hello@itssocialgi.com or use the cancellation link in any subscription confirmation email.

8.

Discount Codes, Bundles, and Promotions

Discount-coded purchases of the Starter Course or Pro Creator Accelerator follow the same conditional-refund rules as full-price purchases. Refunds are calculated on the actual amount paid. Bundles purchased at a promotional price are refunded only as a whole bundle. Limited-time launch promotions or flash sales explicitly marked “final sale” at checkout are non-refundable regardless of tier.

9.

Chargebacks

If you believe you are owed a refund, please contact us first. We resolve mistakes quickly. Initiating a chargeback or payment dispute without first contacting us, or while a refund request is in process, may be treated as a breach of these terms. We will respond to chargebacks with documentation of access logs, lesson progress, mid-program check-in submissions, and our communications with you. Confirmed fraudulent chargebacks may result in account termination, suspension of further purchases, and reporting to chargeback-prevention networks.

10.

Force Majeure and Good-Faith Exceptions

If a major life event (medical emergency, bereavement, natural disaster) prevents you from using a purchased product, email hello@itssocialgi.com. We routinely grant pause requests, transfers to a future cohort, or extension of the refund window even when a strict refund right does not apply. Documentation may be requested.

11.

Earnings and Outcomes Disclaimer

The conditional refunds described in this Policy are not income guarantees. The information and coaching we provide are educational. Whether you land paid brand deals depends on the work you put in, your niche, your local market, and conditions outside our control. Income examples, testimonials, and case studies represent specific creators’ results and are not a promise of future earnings. By purchasing, you confirm that you understand outcomes vary and that the conditional refunds are about program completion and reassessment, not about earnings the program will produce for you.

12.

Account Suspension and Termination

Refund eligibility is forfeited where access is suspended or terminated for violation of our Terms of Service, including: sharing course materials, harassment of community members or staff, fraudulent payment activity, unauthorized resale of materials, or persistent disrespect toward Gianna or other students.

13.

EU / UK / Statutory Cooling-Off

If you are a consumer based in the European Economic Area or the United Kingdom, applicable law may grant a fourteen (14) day cooling-off period for digital purchases. Where you have begun to consume the digital content within that period (e.g., starting a lesson, downloading materials, attending a live call), you may waive that statutory right per applicable law. By accessing course materials within the first 14 days, you waive the cooling-off period in favour of the conditional-refund or final-sale terms set out above. Where your jurisdiction grants stronger statutory rights than this Policy, those rights prevail.

14.

Changes to This Refund Policy

We may update this Policy to reflect operational, legal, or regulatory changes. Material changes will be communicated by posting the updated “Last Updated” date and, where appropriate, by email. Updates apply only to purchases made on or after the effective date.

15.

Contact

Questions about a refund, a payment plan, a subscription, or this Policy? Email hello@itssocialgi.com. Allow up to five (5) business days for a response. Including your order number, the email used at checkout, and a clear summary of your request will speed up resolution.

It’s Social Gi is operated by GMC Health and Fitness Inc. By purchasing, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms.